service yearly

Let our expert Equipment Service Technicians help you keep your gear up to date and ready to dive!

If you would like to mail your equipment to New England Dive:

1- Fill out the form at the bottom of this page

2- Pack your equipment with care for shipping

3- Include a note in the box with your name, phone, email, and packing list

4- Ship your package to:

New England Dive

attn: Service Department

1060 South Colony Rd.

Wallingford, CT 06492

Upon the receipt of your delivery, our expert service technicians will get right to work mantaining your equipment to the industries top standards.

Turn around time for service averages 7-10 days +Shipping. (Rush service available for additional fee.)

Service

Thank you for choosing New England Dive for all of your equipment servicing needs.

servicing your gear

Service Submission Form

This form is for use to customers who wish to mail items of equipment in for service. **Customers should include a note with Name, Phone #, Address, Email Address, & packing list of equipment items in the shipment box.**

Date*
MM slash DD slash YYYY
Name*
First Last
Phone*
Email*
Address: (Billing)*
Street Address Address Line 2 City State ZIP Code
Address: (Shipping)*
Street Address Address Line 2 City State ZIP Code
Type of equipment being sent in for service: Please list the items your are sending in your box below. (Example: Regulator, Dive Computer, BCD, Full Face Mask Drysuit, Wetsuit, OTHER) *Reminder: If you choose to do so, it is the responsiibility of the sender to add insurance to a package before it is mailed.**
Use this box if you have chosen "Other" as the description of equipment being mailed in for service.
Please describe the type of service you are requesting.*
Malfunction Description: If your item for service needs specific attention to an issue, please discribe here. Examples: Regluator is hissing, regulator is freeflowing, BCD is auto inflating, Hose is leaking, Part is broken. THE MORE DESCRIPTION YOU PROVIDE, THE BETTER OUR TECHNICIANS CAN HELP YOU.
# of dives since your last service (Estimate if needed)*
Do you know the date of your last service or overhaul?: Please answer YES, NO, or I DO NOT KNOW in the box below.*****Most manufacturer suggested service for regulators is every 2 years or every 100 dives. What ever comes first. Properly maintaining equipment involves alternating biannualy between a Clean & Tune or an Overhaul (New parts kits are installed during an Overhaul.)*
Please write the date of last service If you chose yes above
Is your warranty up to date?: Please write YES, NO or I DO NOT KNOW in the box below. (Choose NO if your last service was over 2 years ago.)****** (If you do not know the technician will search by serial #. It is the responsibility of the owner to register and maintain warranty. If parts kits are covered by the manufacturer warranty, then they will be installed no charge. If parts are not covered under the manufactuer warranty, then a fee for parts will apply to the final invoice.)*
Date Equipment needs to be returned by (if any)*****If you have a trip or special dive planned, and need your equipment back by a specific date, please let us know here.
Return Shipping Speed- Please choose 1 of these 3 options: 1- Standard: No fee (7-10 service days + shipping time) 2- Rush +$50 (3-4 service days + shipping time) 3- Super Rush +$100 (1-2 service days + shipping time)(please note the customer is responsible for all shipping charges) The
Liability Waiver-Please write "I AGREE "in the box below" if you agree to the following statement.- I, the customer, hold New England Dive harmless for the work performed on my equipment. I also know that error, or damage, occuring during the shipping process is unlikely, but possible, and in no way the fault of New England Dive. ****** Only service subissions containing "I agree" will be serviced by New England Dive. All others will be returned to the customer at the customers expence.*

Let our expert Equipment Service Technicians help you keep your gear up to date and ready to dive!

If you would like to mail your equipment to New England Dive:

Thank you for choosing New England Dive for all of your equipment servicing needs.

Service Submission Form

Sign Up for Our

Newsletter